Terms & Conditions
Last Updated: June 14, 2026
Important Notice
By booking a consultation or placing an order with K2 Ladies Designer, you agree to these terms and conditions. Please read them carefully.
1. Consultations & Bookings
Appointment Policy
- Deposit Requirement: All design consultations require a 50% non-refundable deposit to secure your appointment
- Rescheduling: Changes must be made at least 48 hours in advance. Late rescheduling may forfeit your deposit
- Punctuality: Please arrive on time. Late arrivals beyond 15 minutes may result in appointment cancellation or shortened consultation time
- Preparation: Bring inspiration images, fabric swatches, and any reference materials to your consultation
- Cancellation: No-shows will forfeit their deposit and may require a new deposit for future bookings
2. Custom Orders & Production
Production Timeline
- Standard Orders: 8-12 weeks from final measurement confirmation
- Rush Orders: 4-6 weeks (subject to 30% rush fee)
- Peak Season: Additional 1-2 weeks during wedding seasons (Nov-Feb, Jun-Aug)
- Final Lock: Measurements and designs are locked 4 weeks before delivery date
Design Changes
- During Design Phase: Unlimited changes before fabric cutting
- After Fabric Cut: Design changes incur additional charges (₹1,500-5,000)
- During Production: Major changes may delay delivery and incur fees
- Final Approval: Design and fabric selections are final after written confirmation
3. Payments & Pricing
| Payment Stage | Amount | Due Date | Payment Methods |
|---|---|---|---|
| Initial Deposit | 50% of total order value | At booking confirmation | UPI, Credit Card, Bank Transfer |
| Progress Payment | 25% of total order value | After fabric selection | UPI, Credit Card, Bank Transfer |
| Final Payment | 25% balance | At final fitting before delivery | UPI, Credit Card, Bank Transfer, Cash |
Price Structure
- Custom Bridal Blouses: ₹8,000 - ₹25,000+ (depending on complexity, fabric, and embellishments)
- Lehengas & Sarees: ₹25,000 - ₹1,00,000+ (fabric, work, and design dependent)
- Additional Services: Alterations, emergency services, and rush orders are charged separately
- All prices are in Indian Rupees (₹) and are exclusive of GST (18%)
4. Fittings & Alterations
Included Services
- 3 fitting sessions (initial, progress, final)
- Complimentary minor alterations within 7 days of delivery
- Professional pressing and finishing
- Protective garment bag for delivery
Additional Services
- Major alterations after delivery: ₹800 - ₹1,500
- Emergency alterations (within 48 hours): ₹2,000+
- Weight fluctuations >5kg may require remake at additional cost
- Post-wedding preservation services available
Measurement Responsibility
Final measurements are the client's responsibility. We recommend maintaining stable weight during the production period. Significant weight changes may affect garment fit and require additional alterations at the client's expense.
5. Cancellations, Refunds & Store Credit
Cancellation Policy
- Before Fabric Purchase: 50% deposit refunded minus ₹1,500 consultation fee
- After Fabric Purchase: Deposits are non-refundable. Materials cost will be deducted from any refund
- During Production: No cancellations once production has begun. Store credit may be offered at our discretion
- Within 2 Weeks of Wedding: Absolutely no cancellations or changes allowed
- Force Majeure: In case of extraordinary circumstances, we will work with you to find a suitable solution
Store Credit Policy
- Store credit may be offered for cancelled orders at our sole discretion
- Store credit is valid for 12 months from issue date
- Credit cannot be transferred or exchanged for cash
- Credit can be used for future orders, alterations, or accessories
6. Quality Guarantee & Liability
Our Guarantee
- Premium quality fabrics and materials
- Expert craftsmanship and attention to detail
- Professional finishing and quality control
- Timely delivery as per agreed schedule
Client Responsibilities
- Provide accurate measurements and information
- Make timely decisions and payments
- Attend scheduled fittings punctually
- Follow care instructions for garment maintenance
Liability Limitations
While we strive for perfection, K2 Ladies Designer's liability is limited to the cost of the garment. We are not liable for indirect damages, emotional distress, or consequential losses. All disputes shall be subject to the jurisdiction of courts in Coimbatore, Tamil Nadu.
7. Intellectual Property & Privacy
Design Rights
- All designs, patterns, and techniques are the intellectual property of K2 Ladies Designer
- Clients may not reproduce or copy our designs for commercial purposes
- We may use completed garments (with faces blurred) for portfolio and marketing purposes unless otherwise requested
- Custom designs created for clients remain our intellectual property
Privacy & Confidentiality
- Client information is kept strictly confidential
- We do not share personal details with third parties without consent
- Measurement records are securely stored and used only for garment creation
- See ourPrivacy Policy for complete details
Agreement & Updates
By proceeding with your order, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Policy Updates
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.
Questions?
If you have any questions about these terms, please contact us: